This is the place to go in the centre for advice, Collect+ and all your Kingfisher questions. You’ll find our Guest Services lounge in Worcester Square.
Guest Services opening times are: Mon - Weds 10am - 4pm, Thurs - Sat 10am - 4.30pm & Sun 10.30am - 4.30pm
Please note Guest Services will be closed between 1pm - 2pm Mon - Sat and 1pm - 1.30pm on Sundays.
Guest Host Team
Our Guest Host Team offer friendly help and advice seven days a week – from giving directions, carrying your shopping to your car and keeping you up to date with the latest at Kingfisher; to just offering a friendly face and being there to listen to your thoughts and opinions about the centre.
You’ll see our Guests Hosts all around the centre, just look for their distinctive uniforms with kingfisher yellow waistcoats.
You can shop for face coverings in a range of styles and fabrics from many of our stores. We also have two face mask vending machines in the centre. One is outside Guest Services next to F. Hinds, while the other is on the lower bus station level.
Stay connected throughout the centre with our free WiFi. To get online, search in available networks for Freerunner / Kingfisher, then follow the connection instructions.
Order online at amazon.co.uk and collect or return in the centre. Amazon Lockers are self-service kiosks where you can collect or return Amazon parcels at a time that suits you. The service is free for Amazon Prime members, and One Day Delivery is just £1.99 for non-Prime members.
Find out more about the service here. And find our Amazon Lockers between The Perfume Shop and Shoe Zone.
Need to get some money out? No problem, we’ve got cash machines across the centre:
- Near to The Range
- Next to The Perfume Shop
- Barclays in Worcester Square
- Santander near to Worcester Square entrance
- At our entrance near to Poundstretcher
- Next to the lift near to Wilkos
- Next to the lift in the Bus Station waiting area
You’ll find our main public toilets on Evesham Walk, plus there are also toilets at the bus station and a disabled toilet near Subway.
When your little one needs freshening up, head to our parent and baby changing rooms next to the public toilets on Evesham Walk.
We have seating available for guests within the centre. Guests are also welcome to use the seating in the Guest Services lounge during opening hours.
If you need a little help getting around Kingfisher, our Shopmobility desk is in Car Park 3, open Monday - Saturday.
Shopmobility Opening Times
Monday - Saturday: 9am - 5pm
To book ahead or find out more, contact Shopmobility on 01527 69922 or visit their website here .
The Hidden Disabilities Sunflower lanyard scheme acts as a discreet sign that somebody has a hidden disability. These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required. To find out more, click here.
Here to help
Here are some of the ways we’re making your time at Kingfisher easy and enjoyable. If you have any questions, just call us for a chat on 01527 405 800 or email firstname.lastname@example.org