Everything you need to know before visiting

19th July 2021

Which time do stores/venues open/close?

For store/venue opening and closing times, click here. Times are subject to change so we recommend visitors guests check with the store/venue(s) you plan to visit for their opening/closing times before you make your journey. 

When is a quieter time to shop?

We realise some people may be anxious, particularly about visiting busy places, so if you prefer to shop when it's quieter, please consider visiting during our quieter periods which are usually in the early morning or late afternoon.

What additional safety measures have you taken to make sure it is safe to shop in the centre?

Following the recent Government announcement that restrictions are lifting on the 19th July, protecting the health and safety of guests and staff remains our number one priority, therefore, we will encourage the wearing of face coverings, keeping a safe distance and washing hands regularly whilst visiting the centre as we continue to respect and protect each other.

We will also keep certain measures in place to do our part to help control the spread of the virus for the foreseeable future, including enhanced cleaning regimes and hand sanitising points around the centre and at entrances.

Where can I purchase face coverings?

You can shop for face coverings in a range of styles and fabrics from stores in the centre. Please note that we have two face mask vending machines in the centre. One is located outside Guest Services in Worcester Square and the other machine is located on the lower bus station level.

Where can I find hand sanitising stations?

We have placed hand sanitiser dispensers at our entrances and near to our car park pay machines. Car park chip coins are sanitised before each use.  Please continue to use these facilities and let's help keep each other safe.

Is cash being accepted at stores or will it be card payment only?

Please check with our individual shops however, we expect many shops to accept card payment only and you should be prepared to pay by card. 

Which car parks are open?

Car parks 1 - 4 are open. 

Do your car parks have family parking? 

Please note that we have family parking facilities in the following Car Parks; 

  • car park 1 - Level 9
  • car park 2 - Levels 4, 6, 8 (levels 10 & 12 remain temporarily closed)

Please note that a number of family parking bays on level 4 of car park 2 have been closed off for centre works. Families using car park 2 will be able to park in the 10 dedicated parking bays on the opposite side of this level.

In car park 2 on levels 2, 3 & 4 in particular, there are over 70 extra wide parent and toddler Car Parking spaces spread across these levels for your convenience and comfort.

Will there be seating available at Kingfisher?

Should you require a chair to rest and recuperate during your visit, please ask a member of the guest host or security team who will arrange the use of a chair for you. We also have priority seating areas in the centre for those who are disabled, pregnant or less able to stand. 

Are Guest Services open?

Guest Services are open 10am - 4pm; Monday - Wednesday, 10am - 4.30pm; Thursday -  Saturday and 10.30am - 4.30pm Sundays and you'll find them next to EE in Worcester Square. To get in touch with the team, call 01527 405 806 or email: 

Is Shopmobility open?

Yes it is. Opening hours are:

Monday - Friday 9am - 5pm
Saturday & Sunday: closed

You can contact the Shopmobility team on 01527 69922 or visit their website here for further information. 

Who do I contact about my Kingfisher Gift card?

You can contact Flex-e-card about your Kingfisher Gift Card via e-mail or telephone 0844 77 44 277 (call charges may apply). For further information, please visit their website here

Are the Amazon Lockers open?

Yes. You can find these located next to The Perfume Shop on Evesham Walk. Currently, the closest car park to access the lockers is our car park 3.  


Get in touch

If you have any further queries, you can get in touch with the Kingfisher team via;

Kingfisher Placeholder

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