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Part time Kingfisher Guest Host

Cordant Security are currently looking for a Guest Host to be based in the Kingfisher Redditch on a part time basis.  For this role you will be covering a variety of hours, providing holiday and absence cover. You will act as an Ambassador for Kingfisher Shopping centre, ensuring a friendly and welcoming presence at all times.

Responsibilities of the Guest Host:

  • Assist the Line Manager in ensuring the smooth and efficient day to day operation of the Shopping Centre whilst providing excellent standards of customer service and care.
  • Providing a friendly and inviting atmosphere.
  • Being proactive with assisting guests who need assistance and guidance.
  • Support the Mall Teams by ensuring that the mall floors are free of any hazards.
  • Attend to any incidents/accidents as required.
  • Offer full support and excellent customer service.
  • Provide appropriate assistance including the arrangement of first aid treatment where necessary.
  • Assist with customer comments / complaints and follow the procedure for escalating when required.
  • Take an active guest facing role during alarm testing/evacuation.
  • Assist during Centre events, ensuring an exceptional guest experience.
  • Assist with car park related duties including barriers, pay on foot machines, lost ticket disputes, manual payments and patrols, minimising the impact on the guests experience.
  • Build relationships and communicate with tenant managers and their teams.
  • Keep tenants up to date with the latest information.
  • Offer full support and excellent customer service.
  • Acting as Tenant liaison.
  • Assist with managing risk and compliance during the day-to-day operation.
  • Ensure that incidents/accidents are being effectively managed, investigated and recorded and that any trends and specific concerns are addressed in the appropriate manner.
  • Supporting the team, ensuring the safety and welfare of all those in the centre.
  • Ensure all incidents are followed up, reports are completed and recorded.
  • Undertake any other reasonable duties as required to meet the needs of the business.
  • Attend and training or development courses as necessary.
  • Promote and get involved with all key organisations and initiatives.
  • Take reasonable care of the health and safety of yourself, colleagues and the general public who may be affected by your acts or omissions at work.
  • To support the Guest Services desk.

N.B. core roles and responsibilities as above, although this is not an exhaustive list

Requirements:

Fully comprehensive 5 year work/education history.

Covering a mixture of days, evenings and weekends. Typically covering 8 - 10 hour shifts.  .

Clear communication & administration skills.

Excellent customer service skills.

Must have a flexible approach to shift patterns, operational procedures & staff cover requirements.

Benefits:

28 days annual leave per year inclusive of bank holidays pro rata.

Full and ongoing training with a view for career development.

A range of employee discounts for the purchase of goods and services.

Company Contributed Work Place Pension.

Cordant Security Ltd is a nationwide company with a diverse employee team and we welcome applications from suitably qualified and eligible candidates.

Team On The Mall Cropped

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